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Popular Searches: Initial Setup, Online Reservations, Using the Grid, Billing

Reservations

How do I know when a guest has made an online reservation?
When a guest makes an online reservation from your website or makes a phone reservation, you will receive a confirmation email similar to what the gues...
Mon, 16 Oct, 2017 at 11:50 AM
How do I make a reservation from the Grid?
Taking phone reservations is easy, fast and a huge time saver. As soon as you take a phone reservation, the room(s) are no longer available online fro...
Tue, 2 Jan, 2018 at 3:11 PM
How do I block out rooms?
Grid > Block/Repair Blocking rooms or marking them for repair makes it easy to remove availability of a room on your booking engine. To ...
Mon, 4 Dec, 2017 at 11:23 AM
How do I tell if I have a minimum night for when the guest wants to stay?
Once you log into ResNexus go to the grid. You should be familiar with this page. The reservations grid displays all room reservations 1-3 months at a tim...
Tue, 2 Jan, 2018 at 3:52 PM
How do I search for a reservation?
In order to look up a reservation, you will need either the guest's phone number, name or reservation on hand. Once you log into ResNexus go to Rese...
Tue, 2 Jan, 2018 at 3:53 PM
How do I change rooms and nights on a reservation?
Drag & Drop on the Grid or Reservations > Rooms/Nights Changing a guests reservation is easy to do by using either the grid or wi...
Tue, 2 Jan, 2018 at 3:54 PM
How to adjust/change the rate of an existing reservation?
Once you log into ResNexus go to Reservations -> Search. Enter the guest's phone number, name or reservation number. Reservations in RED were canc...
Tue, 2 Jan, 2018 at 3:55 PM
How do I add or remove a payment without credit card processing enabled?
Reservation > Payment Credit card payments can be recorded in ResNexus even if you process credit cards manually. To record a payment, go to the res...
Tue, 2 Jan, 2018 at 4:13 PM
How do I add or refund a payment?
Reservation > Payment Recording payments to reservations within ResNexus keeps all of your information in one place and allows for accurate ...
Fri, 12 Jan, 2018 at 10:50 AM
What is the difference between preferences and reservation notes?
Reservation notes are only for the specific reservation. Use "Guest" preferences/special needs to record permanent guest notes. For example, a g...
Mon, 16 Oct, 2017 at 1:18 PM