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Reservations

What is the difference between preferences and reservation notes?
Reservation notes are only for the specific reservation. Use "Guest" preferences/special needs to record permanent guest notes. For example, a g...
Mon, 16 Oct, 2017 at 1:18 PM
How do I make a long-term reservation?
If you don't want a guest to book a long-term reservation online, you can limit the maximum number of nights a guest can book online. Log on to R...
Fri, 15 Jan, 2016 at 2:12 PM
How can I find a return guest in the system?
You can look up if a guest has stayed with you previously using the "Guest Lookup" button on the Master Guest / Purchaser page that pops up when ...
Tue, 2 Jan, 2018 at 4:51 PM
We aren't getting confirmation emails anymore from ResNexus. What has happened?
More than likely your email provider has decided that emails from ResNexus are spam or the email address in ResNexus is incorrect. Email providers blocking...
Tue, 17 Oct, 2017 at 8:24 AM
How do I fight a chargeback?
ResNexus helps you fight chargebacks with ease and with solid proof. By default, guests receive a copy of your policies in their confirmation emails regard...
Tue, 24 Oct, 2017 at 11:15 AM
What are good practices that my inn should follow as far as taking reservations?
We have found that inns who follow good practices normally do better than those that are disorganized. Here are some tips: ALWAYS have a gue...
Fri, 15 Jan, 2016 at 2:40 PM
How does ResNexus handle emails?
How are emails in ResNexus delivered? Emails in ResNexus are delivered using the Amazon SES email service. All confirmation, pre-arrival, post-de...
Thu, 12 Sep, 2019 at 8:38 AM
One of my rooms shows "Occupied" online while on my grid it is available. What is happening?
We need to check a few things to see if one of the settings is causing some problems: Does the room show up as available in your grid? Sometimes you can...
Tue, 17 Oct, 2017 at 12:22 PM
Why does it say "call us" on the guest side?
There are a handful of reasons why a room is displayed "Call Us". If you do not allow same-day online reservations, when guests select today, ...
Tue, 17 Oct, 2017 at 1:02 PM
With online bookings, why don't you hide the rooms that are not available?
First, a guest may really like one of your occupied rooms and adjust their vacation in order to stay in that room. Second, it is never a good idea to appea...
Tue, 17 Oct, 2017 at 1:04 PM