Reservation > Payment


Recording payments to reservations within ResNexus keeps all of your information in one place and allows for accurate reporting and tracking of guest financial information.


  • To Add Payment to a Reservation:

    • Go into the reservation

    • Click “Payment”

    • Click “Add Payment”

      • Amount due will show in box below “Amount:”

      • If you wish to charge a different amount, change the amount in that box to the amount you wish to charge.

    • Select which type of payment it is by clicking the bubble next to it.

    • Click “Add Payment”

    • Payment will display on Payment page with the Date, Type of Payment, and amount paid.

    • If payment was in full, Reservation Summary will show $0.00 balance due.

  • To Refund a Payment:

    • Go into the reservation

    • Click “Payment”

    • Check the box next to the date the payment was made

    • Click “Refund”

      • This will give you the option to do a full refund or partial refund.

      • Partial refunds must be manually entered

      • Click “Refund”

    • Refunded amount will show in parenthesis in Payments section indicating a negative payment amount.