To diagnose connectivity issues, ResNexus needs a copy of the trace route from your computer to the ResNexus servers. A Red Carpet Professional can walk you through these steps. The following steps apply to Windows computers only.
- Download the appropriate file from this article for the server you are testing
- Run the downloaded file. You may ignore security warnings on the files.
- Take a screenshot or copy the results and send it to ResNexus
For a more technical set of instructions for PC users, see https://kb.intermedia.net/article/682
For Mac users, see http://support.hostgator.com/articles/how-do-i-run-a-traceroute-on-a-mac