To diagnose connectivity issues, ResNexus needs a copy of the trace route from your computer to the ResNexus servers. A Red Carpet Professional can walk you through these steps. The following steps apply to Windows computers only.

  1. Download the appropriate file from this article for the server you are testing
  2. Run the downloaded file. You may ignore security warnings on the files.
  3. Take a screenshot or copy the results and send it to ResNexus

For a more technical set of instructions for PC users, see

For Mac users, see