How to Make Group Reservations
Grid > Reservation
Group reservations allow you to add multiple guests under one reservation and assign those guests to different rooms or units within the reservation. It also allows you to keep track of which guest is responsible for paying which part of a group reservation.
To create a group reservation
Create a reservation
Go to the Grid
Select the desired rooms and dates
Click Reserve
Enter the information for one guest
Save
Go to Group
Click Add Guest
Enter the information for another guest
Repeat for every additional guest
You can remove guests by checking the box next to their name and clicking “Remove Guest”
To assign guests to specified rooms/nights within the reservation
Go to Group
Under “Assign Reservation Items”, each room/night will be listed. Use the dropdown menu under the Guest column to assign each item to the appropriate guest.
Save
To take a payment for a group reservation
Open the reservation
Go to Payment
Click Add Payment
The default amount will be the total for the reservation. If they are paying separately, then enter the correct total in the amount box.
Select payment method
Specify which guest is paying using the “Paid by” drop down.
Click Add Payment
To print or send a receipt with only one guest’s details
Open the reservation
Go to Payment
In the “Email Receipt” section, select the appropriate receipt template in the drop down menu. The default template is selected automatically.
Add a personalized note (optional)
Select the email address where the receipt should be sent
Select “Details for: (guest name)” in the Detail Level drop down menu
Click Send to send the receipt as an email, or click Print Version to preview and print the receipt