How to Make Group Reservations

Grid > Reservation

Group reservations allow you to add multiple guests under one reservation and assign those guests to different rooms or units within the reservation. It also allows you to keep track of which guest is responsible for paying which part of a group reservation.

  • To create a group reservation

    • Create a reservation

      • Go to the Grid

      • Select the desired rooms and dates

      • Click Reserve

      • Enter the information for one guest

      • Save

    • Go to Group 

    • Click Add Guest 

    • Enter the information for another guest

      • Repeat for every additional guest

      • You can remove guests by checking the box next to their name and clicking “Remove Guest” 

  • To assign guests to specified rooms/nights within the reservation

    • Go to Group

    • Under “Assign Reservation Items”, each room/night will be listed. Use the dropdown menu under the Guest column to assign each item to the appropriate guest.

    • Save

  • To take a payment for a group reservation

    • Open the reservation

    • Go to Payment 

    • Click Add Payment 

      • The default amount will be the total for the reservation. If they are paying separately, then enter the correct total in the amount box. 

      • Select payment method 

      • Specify which guest is paying using the “Paid by” drop down. 

    • Click Add Payment 

  • To print or send a receipt with only one guest’s details

    • Open the reservation

    • Go to Payment

    • In the “Email Receipt” section, select the appropriate receipt template in the drop down menu.  The default template is selected automatically.

    • Add a personalized note (optional)

    • Select the email address where the receipt should be sent

    • Select “Details for: (guest name)” in the Detail Level drop down menu

    • Click Send to send the receipt as an email, or click Print Version to preview and print the receipt