Front Desk Overview

Grid > Front Desk


The Front Desk tool allows you to view all reservations taking place on a specific date. This makes it easy to view arrivals and departures and to check guests in and out.


  • To change the date

    • Click the arrows on either side of the date or select the date from the drop-down menu.

  • To sort the list by room or guest status

    • Click the drop-down and select “By Room” or “By Guest Status”.

      • “By Guest Status” shows which guests are arriving, departing, or staying over.

  • To change detail level

    • Click the drop-down menu and select “Detail: Low”, “Detail: Medium”, or “Detail: High”

    • You can also select “Show full notes” to show even more detail.

  • To order the guests by name

    • Select the bubble next to “First Name” to sort by the guest’s first name.

    • Select the bubble next to “Last Name” to sort by the guest’s last name.

  • To view arrivals, departures, or stayovers

    • Click the Arrivals tab. This will display all reservations arriving on this date.

    • Click the Departures tab. This will display all reservations departing on this date.

    • Click the Stayovers tab. This will display all current reservations with a previous arrival date and a later departure date.

  • To check guests in or out

    • To check a guest in, check the box next to the reservation. If the reservation is in the Arrivals section, this will mark the guest as checked in.

    • To check a guest out, check the box next to the reservation. If the reservation is in the Departures section, this will mark the guest as checked out.

  • To view a guest summary

    • Scroll to bottom of the screen.

    • Guest Status Summary is shown in the lower left corner.

      • The summary shows the number of guests arriving, number who have arrived/checked in, number staying over, number departing, number departed/checked out, total, and a breakdown of the number of people on the property in the morning and in the evening.

  • To Print the Front Desk

    • Click the printer icon at the top right of the screen.