Settings > Staff

  • Add a new staff member:

    • Click Add.

    • Enter the name of the staff member.

    • Assign the staff member an email address. This is the email address the staff  member will use to log in. Be sure this is an email address the staff member can access because it is where password resets will be sent.

    • Create a password. The staff member can later choose to change this upon logging in.

    • Check the box to certify a background check has been performed on the staff member.

    • Assign a role to the staff member. Review the staff role permissions at the bottom of the page to ensure the staff member is assigned to the correct role with access to the desired areas of the system.

    • Save.

    • Advanced Settings:

      • Select how much access the staff member has to credit card information.

      • If you have multiple properties using ResNexus and they are configured as Multi-Property, configure which properties this staff member has access to using the drop-down menus under Multiple Property Access.

      • Select the options for the staff member. Locked reservations cannot be moved or changed. Allow or deny the user access to changing past reservations. The staff color will show up on various reports that indicate which staff member made particular changes.

      • Save.

  • Staff roles

    • General Manager has access to all parts of the system.

    • The Owner is able to view all reports and reservations concerning the back-end of the system. The Owner does not view the Settings which concern the interface of the online reservation system or reservation rules. It is the General Manager who can access all areas of the system. However, if the Owner would like to make changes to rooms, minimum nights, etc., the Owner is welcome to go into Staff and select the General Manager position. 

    • The Assistant Manager can make changes to Rooms, Minimum Nights, and Retail and view Reservations and all reports. 

    • The Front Desk staff can view all Reservations and Reminders. They do not have access to Reports and Settings. 

    • Housekeeping can only view Room Reservations, Housekeeping, and Reminders. 

    • An Investor can only view Reservations by Room, a report that displays reservations for a specific room and date range.

    • For a complete list of staff member permissions, visit the Staff Member Permissions page.

  • Remove a staff member:

    • Click on the staff member name.

    • Click remove.

    • Check the box to remove the staff member.

    • Save.