How to add a Cancellation Fee
Create Retail Item
Settings > Retail Items
Add to Reservation
Reservation > Retail
Create a retail item for the amount of the cancellation fee. Add this retail item to cancelled reservations.
To create a cancellation fee as a retail item
Go to Settings > Retail Items.
Name the item.
Set the price. If there is a set fee for cancellations, enter the price. If the cancellation fee is variable, enter a price or leave the price at $0.00.
Select if any taxes apply.
To add the cancellation fee to a reservation
Go to the reservation and go to the Retail tab.
Select “1” next to the cancellation fee item to indicate adding 1 cancellation fee.
To set the price for the cancellation fee on this particular reservation, enter the price in the Adjust Price field at the bottom. (This is the amount you are charging as a cancellation fee or the amount that you are not refunding the guest.)
To cancel the reservation
Go to the Cancel tab of the reservation.
Check the box to cancel.
Enter your initials.
Uncheck the box to Auto remove retail items (Note: you can leave this checked if you cancel the reservation before adding the cancellation fee. Otherwise, the cancellation fee will be removed with the retail items.)