How to Cancel a Reservation
Reservation > Cancel
Reservations must be canceled through the back office and cannot be canceled by the guest online.
To cancel a reservation
Open the reservation.
Go to the Cancel tab.
Check the box for “Cancel this reservation”.
Enter your reason for cancelling (optional).
Enter your initials (required).
Send a cancellation email to the guest (optional)
Select a cancellation template. The default template is selected automatically.
Include a personalized note (optional).
Use the e-mail address on file or specify an email address .
Check the box for “Send cancellation email now”.