How to Cancel a Reservation

Reservation > Cancel

Reservations must be canceled through the back office and cannot be canceled by the guest online. 

  • To cancel a reservation 

    • Open the reservation.

    • Go to the Cancel tab. 

    • Check the box for “Cancel this reservation”. 

    • Enter your reason for cancelling (optional).

    • Enter your initials (required).

    • Send a cancellation email to the guest (optional)

      • Select a cancellation template.  The default template is selected automatically.

      • Include a personalized note (optional).

      • Use the e-mail address on file or specify an email address .

      • Check the box for “Send cancellation email now”.

    • Save.