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Welcome to the ResNexus Support Portal
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Initial Setup, Online Reservations, Using the Grid, Billing
Frequently Asked Questions A-R
How do I set up Google Analytics?
How do I add Reservation Sources?
How do I get preferences to show up on the guest side and can I call it something else?
How do I customize our confirmation emails and receipts?
How do I get daily backups emailed to me?
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How do I allow my staff to see customer credit cards?
How do I change which credit cards we accept?
How do I set up Credit Card Processing?
How do I collect automatic deposits?
How do I process refunds?
See all 9 articles
Performing a Trace Route
Front Desk / Housekeeping
How do I create a reminder for myself or my team?
Why are my phones not ringing as much? Should I be concerned?
How do I look up my reminders? How do I clear them?
How do I know who has looked at my reminder?
See all 11 articles
How to import guest information
How do I configure my booking engine to accommodate extra guests, children, and pets?
How do I merge duplicate guests?
How do I generate a guest list?
How to set up Interest Groups
See all 9 articles
Managing OTA / GDS
How do I add a GDS?
Getting started with My Allocator
How do I set up blocked dates for MyAllocator?
Why did I get locked out?
How do I set up Daily Rates?
What is Yield Management?
How do I create sliding rates?
How do I create and use Rate Types?
How do I charge the same on Sunday as I do on Friday and Saturday?
See all 12 articles
How to use the Daily Ledger report
How to use the pace report
Retail Z-Tape Report
How do I know when a guest has made an online reservation?
How do I make a reservation from the Grid?
How do I block out rooms?
How do I tell if I have a minimum night for when the guest wants to stay?
How do I search for a reservation?
See all 40 articles
How do I use the drag and drop feature on the reservation grid?
How do I configure the calendar / grid to start with yesterday or today?
How do I display more days in the grid?
How do I make a retail sale from the Grid?
What do you look for if a room is not showing up online?