Call Us: 385.218.2637
Welcome to the ResNexus Support Portal
Enter your search term here...
Initial Setup, Online Reservations, Using the Grid, Billing
Frequently Asked Questions A-R
How do I set up Google Analytics?
How do I add Reservation Sources?
How do I get preferences to show up on the guest side and can I call it something else?
How do I customize our confirmation emails and receipts?
How do I get daily backups emailed to me?
How do I submit a Feature Request?
How to enable TripAdvisor Pay-Per-Click in ResNexus
How to setup Availability Exchange
How to set up Holidays on the Grid
How do I create and redeem Gift Certificates?
How do I allow my staff to see customer credit cards?
How do I change which credit cards we accept?
How do I set up Credit Card Processing?
How do I collect automatic deposits?
How do I process refunds?
How do I enable credit card processing of phone reservations?
Can I process credit cards manually?
How do I set up PayPal as a payment option on the booking engine?
How to Transfer Payments
Performing a Trace Route
Front Desk / Housekeeping
How do I create a reminder for myself or my team?
Why are my phones not ringing as much? Should I be concerned?
How do I look up my reminders? How do I clear them?
How do I know who has looked at my reminder?
How do I view retail reminders?
How do I check someone in?
How do I check someone out?
How do I know if the room is ready?
Front Desk Overview
How to import guest information
How do I configure my booking engine to accommodate extra guests, children, and pets?
How do I merge duplicate guests?
How do I generate a guest list?
How to set up Interest Groups
How to ban a guest
I'm seeing "Invalid Length" instead of a credit card number. Why?
Guests Menu Overview
How do I change or update guest information?
Managing OTA / GDS
How do I add a GDS?
Getting started with My Allocator
How do I set up blocked dates for MyAllocator?
Why did I get locked out?
How do I set up Daily Rates?
What is Yield Management?
How do I create sliding rates?
How to Create and Use Rate Types
How do I charge the same on Sunday as I do on Friday and Saturday?
How do I change my rates?
How do I make it so that I have different rates based on how many people stay in the room?
How do I set up Special Rates?
Additional Tips For Managing Your Rates In ResNexus
Introduction to Advanced Rates
How do I use yield management?
How to Set Up Yield Management
How to use the Daily Ledger report
How to use the pace report
Retail Z-Tape Report
How do I know when a guest has made an online reservation?
How do I make a reservation from the Grid?
How do I block out rooms?
How do I tell if I have a minimum night for when the guest wants to stay?
How do I search for a reservation?
How do I change rooms and nights on a reservation?
How to adjust/change the rate of an existing reservation
How do I add or remove a payment without credit card processing enabled?
How do I add or refund a payment?
What is the difference between preferences and reservation notes?
How to Send Confirmation, Cancellation, and Receipt Emails from a Reservation
How do I print out a receipt?
How do I add a discount to a reservation?
How do I cancel a reservation?
How to Make a Reservation Tax Exempt
See all 41 articles
How do I use the drag and drop feature on the reservation grid?
How do I configure the calendar / grid to start with yesterday or today?
How do I display more days in the grid?
How do I make a retail sale from the Grid?
What do you look for if a room is not showing up online?
Frequently Asked Questions S-Z
How to add and edit Rooms/Units
How to set up Taxes
How to add and edit Policies
How to add Minimum Nights
How to add Restrictions
How to Add a Staff Member
How to set up Classes
How to set up Retail Items
How to set up Specials & Packages
How do I set up amenities?
How to create a Map using Map Builder
How to Add a Side Bar
How do I make my rooms show up in a random order online?
How do I change the default number of guests?
See all 32 articles
How do I end an existing tax and setup a new tax rate?
How do I change my room descriptions?
How do I customize the term "Rooms" throughout the back office and booking engine?
How do I change our room pictures?
I need to temporarily remove a room from being available online. How do I do that?
How do I edit my images?
How do I change my contact information?
How to customize back office colors
How do I add my social networks?
Organizing Specials and Packages into Groups in ResNexus
How to Design Newsletters and Promotional Emails
How to Set Up Auto Notifications
Specials & Packages Overview
How to Send Out a Promotional Email
How to set up Cart Abandonment
How to change login password
How do I change my security questions?
How do I see past announcements and newsletters?
How to Update Billing Information
How do I find out who my Red Carpet Professional is?
How to Use the Support Tab and Support Portal
How do I change the email address where we receive confirmation emails?
Can I get confirmation emails sent to my cell phone?
How do I log in?
Point of Sale
How do I add a retail item in Point of Sale?
How to Apply a Discount in Point of Sale
How to save an order and retrieve a saved order
How do I add or remove a product in the cart?
How do I process a refund from Point of Sale?
How do I view processed orders in Point of Sale?
How do I sort products in Point of Sale?
How do I modify retail items in Point of Sale?
How do I manage out of stock and low inventory items?
How do I make a sale through Point of Sale?
How to do a partial payment
How to create new product categories
Point of Sale Overview
Tips and Tricks
How to quickly setup multiple rooms and rates
How to Copy Settings to Classes
How to Set Up QuickBooks
How do I print out my receipts for the day?
How do I export to QuickBooks?
Starting a new ResNexus Website
ResNexus Website General Settings
ResNexus Websites Header Settings
ResNexus Websites Template Settings
ResNexus Websites Typography Settings
ResNexus Websites Social Media Settings
Template Image Sizes